Overcoming Objections
Overcoming Objections
Common customer objections and responses:
1. What are the regulatory risks involved? Response: "We understand the importance of regulatory compliance, and we assure you that we are fully compliant with the SEC and have taken all necessary measures to protect our customers under governing laws. Your investments with us are held to the highest standards of legal and regulatory requirements." I have our company governing documents if you would like to see more?”
2. Can I lose my investment? Response: "Losing your investment would be very difficult due to the inherent value of the assets we offer. For instance, in our Gold and Rice verticals, the demand for these commodities remains strong, making it highly unlikely for their value to diminish significantly. Additionally, our sales cycles and profit-sharing mechanisms allow you to benefit from the performance of these assets, unlike traditional institutions that retain all the profits." elaborate if necessary.
3. What happens if your company goes bankrupt? Response: "Even if the unlikely event of bankruptcy were to occur, your investments are backed by Tokens that are collateralized by real-world assets (RWA) such as Gold. These Tokens can be redeemed on the open market for physical Gold, USD, or stable coins like USDC, ensuring the value of your investment remains intact."
4. I don't understand blockchain and how it works. Response: "We understand that blockchain technology can be complex. We provide educational resources, including videos, to help you better understand how blockchain works. In essence, blockchain is an encryption technology that enables secure and transparent transactions, providing you with ownership and security over your investment." “But in essence it allows you to be in control of your wealth and not have to worry about bank runs and corporate robbers like in the old Enron days. Remember that?”
5. What if I lose my login information, who would I talk to? Response: "Rest assured, your information is protected and secured with the highest security measures in place. In case you encounter any issues with your login information, our dedicated customer service staff is available 24/7 to assist you and ensure uninterrupted access to your account."
6. How can I ensure the value of my Token or asset? Response: "The value of your Tokens is backed by real assets such as Gold and real estate, maintaining their intrinsic worth. We take measures to align the value of your coins one-to-one with these tangible assets, ensuring the value remains secure and stable."
7. Can my Tokens be stolen? Response: "The only way your Tokens could be stolen is if someone gains access to your private keys. When you own cryptocurrencies like our SIRI Tokens, they are encrypted and stored on your personal digital wallet. Only you have access to them. We offer custody options, but ultimately, you are in control of your assets."
8. What are the cybersecurity mechanisms currently in place? Response: "With blockchain technology, the highest level of security measures is employed. Blockchain's decentralized nature and cryptographic protocols ensure the integrity and security of your investments, making it highly resilient to cyber threats."
9. How do I cash them in? Response: "You have multiple options for cashing in your Tokens. You can use our exchange to convert them directly into cash, transfer them to reputable public exchanges like Coinbase, or utilize decentralized exchange platforms such as Uniswap. Additionally, our dedicated brokers can assist you in managing your account and exploring the best cash-out strategies."
10.Can I redeem for U.S. Dollars? Response: "Yes, you can redeem your Tokens for U.S. Dollars at any time. Our platform supports seamless conversions, allowing you to convert your Tokens into the currency of your choice."
11.This investment is too risky?! Response: "We understand that risk is a concern for investors. However, we have carefully designed our investment offerings to balance risk and reward. Our diversified portfolio of real-world assets, coupled with our sales cycles and profit-sharing mechanisms, helps mitigate risk while providing potential returns. Additionally, our compliance with regulatory standards and transparent operations add an extra layer of security to your investment. “But the best part is that your investment is liquid and can be redeemed for USD 24/7 365 days a year.”
12. How liquid are my investments? Can I easily sell them? Response: "We understand the importance of liquidity. While the liquidity of individual assets can vary, we have established partnerships with reputable exchanges and decentralized platforms, ensuring that you have options to buy, sell, and trade your Tokens. Our goal is to provide you with a seamless experience when it comes to accessing and managing your investments."
13.What are the fees involved? Response: "We strive to keep our fees competitive and transparent. Our fee structure is designed to align with the services we provide, including custody, trading, and asset management. We believe in creating value for our investors while maintaining a fair and sustainable fee model." Make sure to disclose all fees when asked.
14. How do you ensure the accuracy and reliability of your financial information? Response: "We take great care in ensuring the accuracy and reliability of our financial information. Our operations are backed by blockchain technology, which provides a transparent and immutable ledger of transactions. Additionally, we employ rigorous auditing processes and work with reputable third-party firms to verify our financial statements. Our commitment to transparency and accountability is at the core of our operations."
15. What sets your project apart from similar offerings in the market? Response: "We believe our project stands out in several ways. Firstly, our operational verticals are carefully chosen based on extensive research and analysis, focusing on sectors that offer strong growth potential and align with sustainable investment principles. Secondly, our unique approach to fractionalization, tokenization, and retail cycling sets us apart, providing investors with opportunities to participate in various markets with reduced barriers to entry. Lastly, our commitment to compliance, customer support, and transparent operations gives our investors peace of mind and confidence in their investment.
16.How do I know this is not a scam or fraudulent scheme? Response: "We understand the need to be cautious when it comes to investing. Rest assured that SIRI is a legitimate project backed by reputable investors and extensive research. We are committed to full transparency and compliance with regulatory authorities. We encourage you to conduct your due diligence, review our track record, and read testimonials from satisfied investors who have experienced the benefits of our investment offerings."
17. What is the track record and performance of your investments? Response: "We are proud of our track record and the performance of our investments. While past performance is not indicative of future results, we have implemented robust investment strategies and conducted thorough market analysis to maximize returns for our investors. Our research-driven approach and commitment to long-term growth set us apart, and we encourage you to review our historical performance data to gain a better understanding of our investment track record." “Here are some examples.”
18. How can I trust that my personal and financial information will be secure? Response: "We prioritize the security of our investors' personal and financial information. We employ state-of-the-art security measures, including encryption protocols and secure data storage, to safeguard your data. Our team of cybersecurity experts works tirelessly to ensure that your information is protected from unauthorized access. Additionally, we comply with data protection regulations to maintain the highest standards of privacy and security."
19. What happens if there is a market downturn or economic recession? Response: "Market fluctuations and economic cycles are inherent risks in any investment. However, we strive to build resilience into our investment strategies. By diversifying our portfolio across multiple verticals and asset classes, we aim to minimize the impact of market downturns. Furthermore, our retail cycling approach allows for profit generation even in challenging market conditions. It's important to note that investments should be viewed with a long-term perspective to weather short-term market volatility."
20. How can I access my investment in case of an emergency? Response: "We understand the importance of accessibility and liquidity in your investment portfolio. While each investment vertical may have different liquidity features, we are committed to providing exit options that allow you to access your investment when needed. Our platform offers various avenues for selling or converting your Tokens into cash or other assets, ensuring that you have the flexibility to address emergency situations if they arise."
21. NOT TODAY! This is one of the biggest objections you will ever get and one of the hardest to overcome, especially for new to sale people, or If you are adverse to confrontations.
BIGGEST OBJECTION EVER…NOT TODAY! How do you handle not today? When agents hear this they usually get flustered and don't know where to go because a customer is telling you no, in a very direct way NO! and he/she/they/them wants to disengage. When this happens psychologically you feel like it’s over and you don’t want to upset someone by being a pushy salesman. Not today typically indicates a lack of immediate interest or readiness to make an investment decision. In such cases, it's important to respect their decision and maintain a positive and helpful approach. Here's a response that acknowledges their hesitation while keeping the conversation open and addressing today: Response: "I understand that making investment decisions today requires careful consideration. If you have any questions or concerns in the future, please don't hesitate to reach out. However, we're here to provide information and support whenever you're ready. And we would be glad to assist you when the time is right for you. (this takes the pressure off and opens the door for you to continue talking)
Responding by saying, “But before you walk away and say no, you should know exactly what you are saying no to?! (Use your sales skills and influencing ability) this will create urgency and help you to get them real. “
If I may ask, other than the money, is there anything that would prevent you from moving forward today?”
Or “What if we could offer you an incentive that would make this more attractive for you? Today the company is offering some amazing incentives that are only available on your first contact with DHAN. And the reason we do that is because of the high demand for this opportunity and the costs associated with our marketing.”
Continued: Well if that’s the only reason, what if we could offer you an incentive that would make this opportunity more attractive to you? Or more casual…”what if we could sweeten the pot to really make this worth it for you?”
“Keep in mind that today, our company is offering some incredible incentives exclusively available during your initial contact with our company.” “We provide these incentives due to the high demand for this opportunity and the costs associated with our marketing efforts.”