CUSTOMER SERVICE FAQs

Customer Service FAQ can provide helpful answers to common questions that customers may have about your products, services, policies, and procedures. 

1. 1. What Is My Gold Grams, and how does it work?

Response: My Gold Grams program, which stands for Gold Systematic Wealth & Income Multiplication, is dedicated to transforming investment-grade 24K gold into a dual-purpose asset. This innovative approach aims to generate wealth and income for investors while ensuring they retain ownership, control, and security over the asset.

 The "My Gold Grams" token enables clients to invest in gold grains with a guaranteed 7.5% annual return. The program introduces a unique method by tokenizing their gold, creating digital tokens that represent ownership of specific gold grain quantities. Tokenization involves converting physical assets, such as gold, into digital tokens that are tradeable on a blockchain. This groundbreaking offering brings forth numerous advantages.

1. 2. What Is  My Plane Seats, and how does it work?

Response: My Plane Seat is a groundbreaking platform that introduces a novel concept in aviation investment. Through tokenized ownership, individuals can own fractional shares of plane seats, which opens the door to generating revenue from flight activities.

In essence, "My Plane Seat" transforms aviation investment by leveraging AERO tokens to facilitate fractional ownership of plane seats. This ownership model empowers participants to passively earn income from flight operations.

1. 3. What Is My Whiskey, and how does it work?

Response: My Whiskey Token stands as an innovative investment platform developed by Sura, aimed at harnessing the burgeoning demand for premium whiskey investments. With recent data from the Scotch Whisky Association underscoring a substantial surge in demand, particularly in markets like India, "My Whiskey Token" offers a distinctive approach for investors to access and capitalize on the potential growth in the value of high-quality whiskey casks.

Sura has identified a significant market potential as the demand for premium whiskey continues to rise, fueled in part by India's emergence as a major buyer of Scotch whisky. This dynamic presents a promising and as-yet-untapped market landscape. Leveraging a vast network of over 40,000 SDIRA (Self-Directed Individual Retirement Account) account holders of Indian origin, who have entrusted Sura with their wealth management for four decades, the platform caters to investors seeking innovative and lucrative avenues for investment.

1. 4. What Is My Rice Farm, and how does it work?

Response: My Rice Farm initiative, spearheaded by Masala Agri, is a proactive agricultural endeavor poised to exploit diverse market opportunities in South America and India. Centered on cultivating premium basmati rice, the initiative has secured competitive land leases in Suriname and Guyana, with intentions to further lease farmlands in India. 

The strategic alliance forged with the Akshaya Patra charity showcases the initiative's unwavering commitment to social responsibility, channeling a portion of the yield to conscientious consumers who prioritize sustainable business practices. This harmonious fusion of strategies strategically situates the initiative for shrewdly capitalizing on emerging market prospects spanning South America, India, and beyond.

1. 5. What is the timeline for seeing potential returns on the investment?

         Response: The investment horizon is set on an annual basis, accompanied by

         varying income percentages contingent upon the chosen token preference.

1. 6. What does your company do?

 Response: Dhan's main focus is on sustainable investment research and innovation, abbreviated as S.I.R.I. This program is all about developing modern ways to manage wealth that are secure and forward-thinking. It's supported by investors from Ireem LLC, Interups Inc, and other groups, along with various partners. The goal is to create new ways to handle money that help it grow over time and reduce risks. This approach aims to unlock more opportunities for investors to increase their wealth.

1. 7. Can I lose my investment?  

Response: "Losing your investment would be very difficult due to the inherent value of the assets we offer. For instance, in our Gold and Rice verticals, the demand for these commodities remains strong, making it highly unlikely for their value to diminish significantly. Additionally, our sales cycles and profit-sharing mechanisms allow you to benefit from the performance of these assets, unlike traditional institutions that retain all the profits." elaborate if necessary. 

1. 8.  What happens if your company goes bankrupt? 

Response: "Even if the unlikely event of bankruptcy were to occur, your investments are backed by Tokens that are collateralized by real-world assets (RWA) such as Gold. These Tokens can be redeemed on the open market for physical Gold, USD, or stable coins like USDC, ensuring the value of your investment remains intact." 

1. 9.  What if I lose my login information, who would I talk to?

Response: "Rest assured, your information is protected and secured with the highest security measures in place. In case you encounter any issues with your login information, our dedicated customer service staff is available 24/7 to assist you and ensure uninterrupted access to your account." 

1. 10. Can my Tokens be stolen? 

Response: "The only way your Tokens could be stolen is if someone gains access to your private keys. When you own cryptocurrencies like our SIRI Tokens, they are encrypted and stored on your personal digital wallet. Only you have access to them. We offer custody options, but ultimately, you are in control of your assets." 

1. 11. What are the cybersecurity mechanisms currently in place?

 Response: "With blockchain technology, the highest level of security measures is employed. Blockchain's decentralized nature and cryptographic protocols ensure the integrity and security of your investments, making it highly resilient to cyber threats." 

1. 12. This investment is too risky?!  

Response: "We understand that risk is a concern for investors. However, we have carefully designed our investment offerings to balance risk and reward. Our diversified portfolio of real-world assets, coupled with our sales cycles and profit-sharing mechanisms, helps mitigate risk while providing potential returns. Additionally, our compliance with regulatory standards and transparent operations add an extra layer of security to your investment. “But the best part is that your investment is liquid and can be redeemed for USD 24/7 365 days a year.”

1. 13.  How liquid are my investments? Can I easily sell them? 

Response: "We understand the importance of liquidity. While the liquidity of individual assets can vary, we have established partnerships with reputable exchanges and decentralized platforms, ensuring that you have options to buy, sell, and trade your Tokens. Our goal is to provide you with a seamless experience when it comes to accessing and managing your investments." 

1. 14. What are the fees involved? 

 Response: "We strive to keep our fees competitive and transparent. Our fee structure is designed to align with the services we provide, including custody, trading, and asset management. We believe in creating value for our investors while maintaining a fair and sustainable fee model." Make sure to disclose all fees when asked.

1. 15.  How do you ensure the accuracy and reliability of your financial information? 

Response: "We take great care in ensuring the accuracy and reliability of our financial information. Our operations are backed by blockchain technology, which provides a transparent and immutable ledger of transactions. Additionally, we employ rigorous auditing processes and work with reputable third-party firms to verify our financial statements. Our commitment to transparency and accountability is at the core of our operations."

1. 16. How do I know this is not a scam or fraudulent scheme? 

Response: "We understand the need to be cautious when it comes to investing. Rest assured that SIRI is a legitimate project backed by reputable investors and extensive research. We are committed to full transparency and compliance with regulatory authorities. We encourage you to conduct your due diligence, review our track record, and read testimonials from satisfied investors who have experienced the benefits of our investment offerings."

1. 17. What is the track record and performance of your investments? 

Response: "We are proud of our track record and the performance of our investments. While past performance is not indicative of future results, we have implemented robust investment strategies and conducted thorough market analysis to maximize returns for our investors. Our research-driven approach and commitment to long-term growth set us apart, and we encourage you to review our historical performance data to gain a better understanding of our investment track record." “Here are some examples.”

1. 18. How can I trust that my personal and financial information will be secure? 

Response: "We prioritize the security of our investors' personal and financial information. We employ state-of-the-art security measures, including encryption protocols and secure data storage, to safeguard your data. Our cybersecurity experts work tirelessly to ensure your information is protected from unauthorized access. Additionally, we comply with data protection regulations to maintain the highest 

1. 19. How can I access my investment in case of an emergency?

 Response: "We understand the importance of accessibility and liquidity in your investment portfolio. While each investment vertical may have different liquidity features, we are committed to providing exit options that allow you to access your investment when needed. Our platform offers various avenues for selling or converting your Tokens into cash or other assets, ensuring that you have the flexibility to address emergency situations if they arise."